Frequently Asked Questions

Bob & Lush is setting a new standard for healthy dog food. We hope you'll purchase our delicious, nutritious dog food for your special pup, but if you still have questions, you can find many of the answers you need right here.

 

Q - What is the difference between Puppy and Adult food?

A - There are two main differences between Bob & Lush 60% Duck kibble for Puppies and Juniors and Bob & Lush 60% Duck Kibble for adult, one is the level of protein and the other is the size of the kibble. The puppy kibble has 28.5% protein and the adult kibble has 25%. The overall ingredients, recipe and taste of the foods are very similar. The puppy kibble is smaller so it is easier for a puppy to eat.

 

Q - How much should I feed my dog?

A - We have feeding guidelines on our website and on the packet. We also have a personal feeding plan calculator.

 

Q - The amount to feed a puppy is more than an adult dog, is this right?

A - Yes this is correct, puppies grow rapidly and because of this they require more calories and essential nutrients than adult dogs.

 

Q - What is the calorie content of your food?

A - Our Adult Premium Duck Kibble contains 355 calories per 100g. Our Puppy Premium Duck kibble is 386 calories per 100g. Our adult wet food pouches are 123 calories per 100g. Our puppy wet food pouches are also 123 calories per 100g.

 

Q - Can the wet and dry foods be served separately or must they be mixed?

A - Both our wet and dry food contain all the essential nutrients your dog needs so can be served separately. They are made so that they compliment each other perfectly and when they are mixed it adds extra variety and extra yummy flavours for your dogs to enjoy. If you're looking for healthy dog food, we have everything you need.

 

Q - Can you mix the wet and dry foods?

A - The wet and the dry food are made so that they can be mixed and compliment each other perfectly.  A combination of wet and dry food can be ideal for fussy eaters as it adds an extra variety of textures and flavours

 

Q - My dog is very small, can I feed him/her puppy kibble, as the size is better suited.

A - There are two main differences between Bob & Lush 60% Duck kibble for Puppies and Juniors and Bob & Lush 60% Duck Kibble for adult, one is the level of protein and the other is the size of the kibble. The puppy kibble has 28.5% protein and the adult kibble has 25%. The overall ingredients, recipe and taste of the foods are very similar. The other main difference is that the kibble is roughly half the size so may be suited better to some small breed and toy breed dogs. There is no harm in feeding puppy kibble to your adult dog if it is easier for them to eat.

 

Q - Do you have any other flavours?

A - As a company that puts the health and wellbeing of dogs ahead of anything else we are very careful to ensure that we only use foods that are hypo- allergenic. We currently have two flavours of kibble, our Fresh Duck and the Light & Tasty Fresh Salmon. We also have two flavours of wet food, Fresh Lamb and the Light & Tasty Fresh Slamon.

 

Q - Do you have any other sizes of bags?

A - Bob & Lush 60% Duck Kibble comes in two different sizes of bags, 2kg and 7.5kg. You are able to order Bob & Lush as 2kg, 4kg, 7.5kg and 15kg. The 4kg option comes in the form of two 2kg bags and the 15kg option comes in the form of two 7.5kg bags. This makes it much easier to store whatever size you need to suit your dog.

 

Q - I ordered the wrong food, can I return it?

A - Yes, you can swap your food for the correct item. There is a return delivery charge and you can choose to have parcels collected from your door or you can take them to a DPD PickUp shop if you prefer.

 

Q - Are the treats 100 % natural?

A - All of our treats are 100% meat with nothing else whatsoever.

 

Q - At what age of my dog can I start getting the adult instead of the Puppy?

A -  Puppies' growth and development takes place in their first year. We normally recommend switching to adult food when your dog is one year old.

 

Q - My Puppy is only 9 months old and I ordered the Adult, will it be ok for my dog?

A - Because of the high protein content of our food it will be OK to feed adult food.

 

Q - How do I place an order?

A - - You can place an order online using our very simple shopping basket and checkout service. You can also order by telephone.

In addition to these two ordering services we also offer a fantastic automated ordering service where as a regular customer you no longer need to place order, your food will just turn up when you need it. As an automated ordering customer you will now be entitled to 10% discount on all future automated orders.

Though you can easily purchase our healthy dog food in the UK, we also ship to other parts of Europe. Click here to learn more.

 

Q - Do you have any special offers?

A - We offer a free dog bed worth £79.99 to sign up for our automated ordering service. This is then followed up by a 10% discount on all future automated orders.

 

Q - Can I have a sample of your food?

A - We don't provide samples of Bob & Lush but we understand you would like to try our food and see the positive affect it has on your dog before buying a larger amount. For this reason we provide a 2kg bag which is the perfect amount to trial your dog on Bob & Lush and really see the benefits. These bags are available for £16.99.

 

Q - How long will delivery of my order take?

A - We offer a fantastic anyday free delivery service, which is free on all Love on repeat automated orders over £30, except on overseas deliveries or deliveries to the Channel Islands, Northern Ireland and remote parts of Scotland.

Delivery is free also on Saturdays and Sundays, as long as you are a Love on Repeat customer and the order is over £30.

If you place your order before 4pm you will receive your order the following day. For Sunday deliveries you need to order by 4pm on Friday.

 

Q - I am being charged offshore delivery fees when I live in mainland Scotland, why is this?

A – We try to make it simple and affordable for everyone to purchase our healthy dog food in the UK. Unfortunately in some of the more remote areas of the UK it is not possible for our independent courier operate the next day service, this then falls under their offshore two day category and is charge at £6.50.

 

Q - How many pouches are in a tray of Bob & Lush 70% Lamb Wet?

A - There are 20 pouches in each tray of Bob and Lush wet food.

 

Q - What sizes are your tins of 70% Lamb Wet?

A - Bob & Lush 70% Lamb Wet comes in three sizes of tins in our adult range and two sizes in our puppy range. 70% Lamb Wet for adult is available in 200g,400g and 800g tins. 70% Lamb Wet for Puppies and Juniors is available in 200g and 400g tins. All tins are sold in trays of six.

 

Q - Why is Duck the only meat you use in your kibble?

A - Bob & Lush 60% Duck kibble is hypoallergenic. This means our food has a lower tendency to provoke an allergic reaction in your dog, many dogs are allergic to common types of meat, and so we've also gone the extra mile to ensure that the only meat in this kibble is duck.

 

Q - Why is Lamb the only meat you do in your Wet Food?

A - Lamb is the least likely meat to provoke any allergic reaction in your dog.

 

Q - Does Bob & Lush contain any fillers?

A - The fillers we use are potatoes and peas in our kibble and carrots in our wet food. They are excellent nutrition and are easy to digest. We do not use cereals or cheap fillers.

 

Q - My dog has a sensitive stomach/ allergies will this food be ok?

A - Bob & Lush is made due to the fact that our dogs had allergies so it is completely hypo-allergenic and we have worked very hard to make sure it is of the highest possible quality to keep your four legged friend in the very best of health. We do not have any harmful ingredients like artificial preservatives, colourings , or sweeteners in our food.

 

Q - Is Bob & Lush suitable for older dogs?

A – Yes Bob & Lush contains only high quality protein so it is excellent for dogs of all ages. Some dogs may need additional supplements for particular ailments, for example glucosamine for joint problems. We would always recommend consulting your vet.

 

Q - What is the best way to move my dog onto Bob & Lush from another brand of dog food?

A - We would recommend mixing Bob and Lush food with your old brand for a few days so your dog has an easier transition.

 

Q - Why is the protein content so high compared with other leading brands?

A -  Bob and Lush is proud to be different from other brands. We put lots of fresh meat in our food, which is why we have a higher protein content than many other brands. Bob & Lush 60% Duck Kibble is five percent lower in protein than the previous 60% Duck Kibble due to our duck being 100% fresh. Dogs love it and thrive on a great diet. Our customers tell us about improvements in their dog's physical well being and behaviour.

 

Q - What is ash content and why is it in dog food?

A -  Our adult kibble has 10% ash content and the puppy kibble 8%. Ash is derived from animal bones and as a natural ingredient provides some of the nutrition in the food.

 

Q - Can you mix raw food with Bob & Lush?

A -  Bob and Lush is suitable as part of a mixed diet but  we would recommend that it is served as a separate meal and you leave at least 4 hours between the meals.

 

Q - What is the shelf life of Bob & Lush 70% Lamb Wet?

A - The shelf life of our kibble is a year. All our packs have a best before date.

 

Q - What is the shelf life of Bob & Lush 60% Duck Kibble

A -  The shelf life of our kibble is a year. All our packs have a best before date.

 

Q - How long can I leave Bob & Lush 70% Lamb Wet once I have opened the sachet?

A – We would recommend storing opened pouches in a refrigerator and using within 24 hours.

 

Q - How to I become part of your Trainers Club

A - Our Trainers Club is an exciting opportunity for great trainers to receive great benefits while promoting our great food. Apply to join our Trainers Club.

 

Q - How do I become part of your Breeders Club?

A - Our Breeders Club is an exciting opportunity for great breeders to receive great benefits while promoting our great food. Apply to join our Breeders Club.

 

Q - Bob & Lush 60% Duck Kibble is more expensive than Bob & Lush 55% Duck Kibble, why is this?

A - Bob & Lush 60% Duck Kibble is made with 100% fresh meat and doesn't contain any meat meal at all. This is the only product of its type in the UK and we believe it is the best dry food on the market. Bob & Lush is not any more expensive than other premium brands and with the brilliant new 60% kibble is certainly the best value food on the market. There is also a 10% discount available for all future order as a member of our automated ordering service, making Bob & Lush even better value.

 

Q - What is the fat content of Bob & Lush?

A - |The crude oil and fat content of Bob & Lush 60% Duck Kibble is 17% in our adult kibble and 15% in our kibble for Puppies and Juniors. We believe in complete transparency in all of our ingredients so you can find a detailed list of everything in our food here www.bobandlush.com/premium-duck-kibble-with-potatoes-peas.html.

 

Explore our site and see why Bob & Lush is your best source for healthy dog food in the UK!

It's amazing to see how much healthier Lush is now she eats Bob & Lush every day