Cookies make the world go round. We need to ask your consent for ours. Learn more.
In order to process your order, we may collect the following information:
- Name - Contact information including delivery address, e-mail and telephone number
- Credit/debit card details
- Demographic information such as postcode, preferences and interests
- Details about your dog(s)
We require this information to understand you and your dog(s’)needs and provide you with a better service, and in particular for the following reasons:
- We give you the option to save your personal details with us to enable you to check-out faster next time you purchase with us.
- We also give you the option to save your dog(s’) details with us so that we can update them easily as your dog(s) age and needs change. This automatically customizes your next Bob & Lush boxto your dog(s’)new needs.
- We also use the information provided for internal record keeping.
- At times, we may use the information to improve our products and services.
- At times, we may use the information to send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- At times, we may use the information to customise the website according to your interests.
You may choose to restrict the use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. Look for the box in your account’s page that you can click to indicate that you do not wish your information to be used for direct marketing purposes anymore.
We are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will never sell, distribute or lease your personal information to third parties. We will however share delivery details with our carrier. In this case, our carrier will not disclose these details to any additional third party.
You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website (and make the whole Bob & Lush experience less enjoyable…).
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
If you have any questions/comments about privacy or if you request details of personal information which we hold about you, please contact us.
- © Bob and Lush Ltd.
- Company No. 5022306
- VAT number 824269423
- Email: firstname.lastname@example.org
- Tel: +44 (0) 207 305 7166
- Unit 28a Werdohl Business Park
- Number One Industrial Estate
- Consett - Co. Durham, DH8 6TJ
- United Kingdom