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Privacy and Cookie Policy

This privacy policy sets out how Bob & Lush uses and protects any information that you give when you use our site. This policy is effective from 1 July 2011. We are committed to ensuring that your privacy is protected. We only use the information that we collect about you in accordance with the Data Protection Act 1998.

In order to process your order, we may collect the following information:

Name Contact information including delivery address, e-mail and telephone number Credit/debit card details Demographic information such as postcode, preferences and interests Details about your dog(s)

We require this information to understand you and your dog(s’)needs and provide you with a better service, and in particular for the following reasons:


  • We give you the option to save your personal details with us to enable you to check-out faster next time you purchase with us.
  • We also give you the option to save your dog(s’) details with us so that we can update them easily as your dog(s) age and needs change. This automatically customizes your next Bob & Lush box to your dog(s’)new needs.
  • We also use the information provided for internal record keeping.
  • At times, we may use the information to improve our products and services.
  • At times, we may use the information to send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • At times, we may use the information to customise the website according to your interests.

You may choose to restrict the use of your personal information in the following ways:


  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. Look for the box in your account’s page that you can click to indicate that you do not wish your information to be used for direct marketing purposes anymore.


We are committed to ensuring that your information is secure.

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will never sell, distribute or lease your personal information to third parties. We will however share delivery details with our carrier. In this case, our carrier will not disclose these details to any additional third party.

We use cookies.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use cookies to personalize the Bob & Lush website. Cookies remember your preferences. This enables us to welcome you onto your preferred language version of our website automatically. This also means that you are able to view and go back to your previous purchases. We also use cookies for analytical purposes. Our cookies identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to personalize our website for you, and monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

How we use cookies.

Our site uses cookies to track your visits through Google Analytics and Google Adwords and Google Analytics Remarketing. The Analytics cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked by individuals. This will help protect your privacy. Using Google Analytics we can see what content is popular on the website and strive to give you more of the things you enjoy reading and watching. Using the AdWords cookie we are able to see which pages helped lead to contact form submissions and purchases. This allows us to make better use of our paid search budget. We use Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show our ads on sites across the internet. NWPS and third-party vendors, including Google and use first-party cookies (such as the Google Analytics cookie) together to inform, optimize, and serve ads based on someone's past visits to our websites.

You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website (and make the whole Bob & Lush experience less enjoyable…).

Our website may contain links to other websites of interest.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have any questions/comments about privacy or if you request details of personal information which we hold about you, please contact us.


  • © Bob and Lush Ltd.
  • Company No. 5022306
  • VAT number. 824269423
  • Email:
  • Tel: +44 (0) 20 8089 3865
  • Unit 13B Tanfield Lea (North) Ind Estate
  • Stanley
  • Co. Durham
  • DH9 9UU
  • United Kingdom